Remote
Assistance allows Switch to log in through your current internet
connection and diagnose you PC problems from our office. In most
cases where a connection is active we can solve your problem
without the need to visit your premises. Our current Remote
customers find this beneficial because:
- There`s is no need to wait for a callout
- Problems can be solved out of office hours
- It is often cheaper than a callout
- Response times are in most cases within an hour
- We are able to run remote diagnostics on your pc’s
hardware
- With our file built in file transfer program we are able to
set up drivers at our end and also recover your data
remotely.
- Feel confident that switch takes your security seriously with
Rijndael 256 bit AES encryption
- Talk to us online while we work on your pc to receive up to
date progress reports
- We are now happy to offer unlimited* remote assistance for a
capped fee! For just £9.99 per month you can have the benefit of
you own help desk at your fingertips. We are so confident in our
service that there is no need to set up minimum term contracts
with expensive cancellation fees. If at any point you wish to
stop receiving unlimited remote support simply email us your
notice of cancellation**.
*available during working hours unless otherwise arranged
**minimum notice of 28days
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